Please note: due to COVID, shipping times may take longer than usual.

FAQs

HOW DO I CARE FOR MY PRODUCT?
Wash with mild soap and water and lay flat to dry. 

We ALWAYS recommend checking the product before each use for signs of wear and tear. If you notice any hazards such as beads loosening or rust on the metal clip, discontinue use immediately.

HOW DO I CLEAN MY PRODUCT?
Clean product with mild soap and warm water and let air dry. For wood beads, spot clean only.

HOW DOES SHIPPING WORK?
We offer free US & Canada shipping for all orders over $50CAD.  For orders to a Canadian address, it does NOT include tracking via Canada Post lettermail. All US orders will include tracking. Please allow 2-3 weeks for shipping. Once your package is shipped, we claim NO RESPONSIBILITY for lost, stolen or damaged packages. Please make sure the correct mailing address is provided at checkout. If there are any concerns with your package, please do not hesitate to contact us.

WHAT IS YOUR PROCESSING TIME?
Once an item is purchased, please allow 3-5 business days for an order before it is shipped.

RETURNS AND EXCHANGES?
For safety reasons, we do not accept returns or exchanges as all products are FINAL SALE. Products should be discarded/replaced after a few months of use. We ALWAYS recommend checking the product before each use for signs of wear and tear.